Returns & Exchanges

At Swan & Edgar, we are committed to ensuring your complete satisfaction with our precision-engineered timepieces. If you are not entirely pleased with your purchase, we offer a seamless 30-day return policy for all unworn items in their original packaging.

Return Process

• 1.
  Initiate Your Return

  Contact our dedicated concierge team or visit our online returns portal with your order number and email address to request a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Carefully place the timepiece in its original luxury presentation box, ensuring all protective films, tags, and warranty booklets are included to qualify for a full refund.

• 3.
  Affix Shipping Label

  Securely seal the outer shipping carton and attach the provided prepaid return label, or use a tracked postal service to send the package to our quality control center.

• 4.
  Inspection and Refund

  Once our horologists have inspected the item to confirm its original condition, we will process your refund or exchange within 5-7 business days to your original payment method.